Human troubleshooting
When the guide isn’t enough, get help fixing the actual problem.
Choose a written diagnosis, priority same-day help, or a live troubleshooting session. One purchase covers one FTP, FTPS, or SFTP issue.
FTPMonitor Help
Get expert FTP/SFTP troubleshooting help
Choose the level of help that matches the urgency. Never send passwords, private keys, or other secrets.
Fix Report
$49
A written diagnosis and recommended fix for one FTP, FTPS, or SFTP issue.
- Written diagnosis
- Recommended fix steps
- Best for non-urgent issues
Recommended
Same-Day Help
$149
Priority troubleshooting for one active issue, with a clear same-day diagnosis and action plan.
- Priority troubleshooting
- Same-day diagnosis and action plan
- Best for active business problems
Live Fix Call
$299
Live troubleshooting help for an urgent or unusually complex FTP, FTPS, or SFTP problem.
- Live troubleshooting session
- Best for urgent or complex failures
- Scheduling coordinated after checkout
1) Choose the help level
Pick the option that matches how urgent and hands-on the problem is.
2) Pay securely with Stripe
Checkout is handled on Stripe’s hosted payment page.
3) Submit the issue details
After payment, send the host, protocol, error output, and what you already tried.
Never submit passwords, private keys, API keys, or other secrets. Same-Day Help is intended to provide a same-day diagnosis and action plan for a sufficiently documented issue; unusually complex fixes may require follow-up.